bug tracking and project management software

Bug tracking and project management software - Bugs ManagerWhy we developed Bugs ManagerBug tracking featuresDemo Bugs ManagerBugs Manager home pagePurchase Bugs Manager

Frequently Asked Questions

When I log into Bugs Manager, I don't see any projects. Why?

The reason why you don't see any projects when you log into the system is either (a) that no projects have yet been created, or (b) that you have not been assigned to any of the existing projects. To create projects or to assign users to a project, you must log in as an Administrator.

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When I view a project, the top area displays project details, which take up screen space. Can it be hidden?

Yes, you can manually hide it by clicking on the "Details" button at the top of the page. Or you can have Bugs Manager automatically hide it for you by setting the "Auto Display Project Details" option to "No" in the System Options area of the Control Panel.

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Can I user manage a project, but simply participate to another project?

Yes. If you want a user to manage one project, but simply participate to another project without managing rights, make sure to set up the user as a "Team Member", and not a "Project Manager". Then, when creating or editing the project that you would like this user to manage, make the user the project manager for that project. Instead, when you create another project, simply add the user to it, without making him/her the project manager.

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What is the difference between administrators, project managers, and team members?

System Administrators have access to all system features, can view and manage any project, can assign tasks to other team members, and can edit and/or delete feedback posted by other users. Administrators have access to the Bugs Manager Control Panel (see later in this document for a description of Bugs Manager’s Control Panel).

Project Managers have administrator access to every project to which they have been assigned, but they do not have access to other projects, nor to the Bugs Manager Control Panel. Having administrator access to a project means that:

  • When adding feedback to one of the projects to which they have been assigned, they can assign tasks to a team member (including themselves).
  • They can change the status on submitted feedback (e.g. closing an open issue after is has been resolved).
  • They can edit and delete feedback submitted by other system users

Team Members have access only to the projects to which they have been assigned. They can add and read postings within those projects, upload files, and more. Unlike system administrators and project managers:

  • Team Members do not have administrator access to any of the projects that they are assigned to. However, a Team Member can be chosen to manage a specific project, and therefore given administrator access to that project.
  • When adding feedback to a project, Team Members cannot assign a task to another user, unless they have selected as the manager for the project.
  • When reviewing posted feedback, they can only edit or delete feedback that they have posted themselves. They cannot edit or delete feedback posted by another user, unless they have selected as the manager for the project.
  • Team members cannot change the status of existing feedback, unless they have selected as the manager for the project.

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